Shipping Policy

Last updated: May 2026

 

1. Order Processing

• Orders are usually processed within 1–2 business days after successful payment confirmation

• Orders placed on Sundays or public holidays will be processed on the next working day

• During festive seasons or high-demand periods, processing times may be slightly longer

 

2. Shipping Charges

• Shipping charges are calculated based on delivery location and order value

• Applicable shipping charges will be displayed during checkout before payment

 

3. Delivery Timeline

• Standard delivery timelines are approximately 2–7 business days depending on the destination

• Delivery timelines are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances

 

4. Delivery Partners

We work with trusted courier and logistics partners to ensure safe and timely delivery of your orders.

 

5. Delivery Issues

• Customers are responsible for providing accurate shipping information

• Kaleva Foods will not be responsible for delays or failed deliveries caused by incorrect addresses or unavailable recipients

• In case of delivery related issues, contact us at info@kalevasweets.com

 

6. Damaged Packages

If your package arrives damaged, please contact us within 24 hours of delivery with clear photographs of the package and product.

 

7. Contact Us

Kaleva Foods
Email: info@kalevasweets.com
Phone: 011-43053342