Privacy Policy
Last updated: May 2026
1. Introduction
Kaleva Foods ("we", "us", "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website www.kalevasweets.com and make purchases from us.
Please read this policy carefully. If you disagree with its terms, please discontinue use of our website.
2. Information We Collect
We collect information you provide directly to us when you:
Create an account or place an order
Subscribe to our newsletter
Contact us via email, phone, or contact form
Participate in any promotions or surveys
Information collected includes:
Full name
Email address
Phone number
Delivery address
Payment information — processed securely through Razorpay, we do not store card details
Order history and preferences
Information collected automatically:
IP address
Browser type and version
Pages visited and time spent
Device information
Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
Process and fulfil your orders
Send order confirmations and delivery updates
Respond to your queries and provide customer support
Send promotional communications — only if you have opted in
Improve our website and product offerings
Comply with legal obligations
Prevent fraud and ensure website security
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties.
We may share your information with:
Delivery partners — courier companies to fulfil your orders
Payment processors — Razorpay for secure payment processing
Technology providers — Wix for website hosting and management
Legal authorities — when required by law or to protect our rights
All third parties are required to maintain the confidentiality of your information.
5. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us:
Remember your preferences
Understand how you use our website
Improve our services
You can control cookie settings through your browser. Disabling cookies may affect certain features of our website.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All payment transactions are encrypted and processed securely through Razorpay.
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.
7. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
8. Your Rights
You have the right to:
Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of promotional communications at any time
Lodge a complaint with the relevant data protection authority
To exercise any of these rights, contact us at info@kalevasweets.com
9. Children's Privacy
Our website is not directed at children under 13 years of age. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. We encourage you to review this policy periodically.
11. Contact Us
For any questions or concerns regarding this Privacy Policy:
Kaleva Foods
WZ-4205, Rani Bagh, Pitampura
New Delhi — 110034
Email: info@kalevasweets.com
Phone: 011-43053342